FAQ
FAQ – Frequently Asked Questions
1. Orders & Customization
Q: Can I customize any name and number on the jersey?
A: Yes, all jerseys can be customized with any name, number, or message.
Q: Are the custom details handmade?
A: Yes. All customization is handmade; please allow a 1–3 cm tolerance.
2. Sizing
Q: Do the jerseys follow US or EU sizing?
A: Our sizing follows EU standards and is close to US measurements.
Q: What if I choose the wrong size?
A: Non-custom items can be exchanged; customized jerseys cannot.
3. Shipping & Delivery
Q: Do you ship worldwide?
A: Yes, we ship to all countries.
Q: How long does delivery take?
A: EU/USA: 6–12 business days; UK: 5–10; Asia: 5–12.
4. Product Quality
Q: Do you offer player version and fan version?
A: Yes, both Player Version and Fan Version are available.
5. Returns & Refunds
Q: Can I return a customized jersey?
A: Customized jerseys cannot be returned unless defective.
6. Payments
Q: What payment methods do you accept?
A: Credit card, PayPal, Shop Pay, Apple Pay, Google Pay.
7. Wholesale & Team Orders
Q: Do you support team/wholesale orders?
A: Yes, bulk orders and discounts are available.
8. Support
Q: How do I contact customer service?
A: Email us at support@example.com (replace with yours).